By the end of this course, learners will be able to:

• Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
• Developing their empathy skills to promote an inclusive and di-verse work environment.
• Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
• Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
• Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.

In-demand Digital Tools

• Unit 1: The Power of Empathy
  • What is empathy?
  • The different dimensions of empathy (cognitive, emotional, compassionate)
  • The neuroscience of empathy
  • Why is empathy important in leadership?
  • Benefits of leading with empathy for individuals, teams, and the organization
• Learning Unit 2: Building Your Empathy Muscle
  • Self-assessment of empathy
  • Identifying personal strengths and weaknesses
  • Strategies to develop and strengthen empathy skills
  • Active listening techniques
  • The importance of non-verbal communication in building empathy
• Learning Unit 3: Communicating with Empathy
  • Recognizing and understanding emotions in yourself and others
  • Using language that fosters connection and empathy
  • Providing constructive feedback and support in an empathetic way
  • Navigating difficult conversations with empathy
• Learning Unit 4: Creating an Empathetic Workplace
  • Fostering trust and psychological safety
  • Building a culture of inclusion and belonging
  • Encouraging emotional intelligence within the team
  • Recognizing and addressing employee burnout
• Learning Unit 5: Putting it into Practice
  • Developing an action plan to apply empathy in your leadership style
  • Case studies and role-playing exercises to practice empathetic communication
  • Sharing best practices and ongoing support

This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.

• Learners must be able to read, write, speak and listen to English at basic level.
• Learners should have at least 1 year’s working experience in any industry.